23andMe - customer service

Apr 19, 2022

tash4226-of san antonio, US

Everytime i have called i received a bs run around, and when i asked to speak to a manager there was supposedly no manager. some guy named rome said they didnt have a manager. my kit was bounced around, i was told that i would receive a email within 2 days, did i receive it (nope) and nobody had actual answers. Several people that i know have sent their kits in either a week or two after my kit was already received, and their results were back literally 2 weeks later. then i was told that i didnt have a kit . this is a complete ripoff and poor customer service !