A. O. Smith - Hot water tank issue

Apr 06, 2022

Heather Lovelace-of US

I purchased a hot water tank in 2020...that's 2 years ago and was told it was covered under the manufacturer warranty for 5 years. My tank is not working and keeps shutting off so called for service. Now the warranty was only for a year, you have to be kidding me! I paid 2700 for a piece of crap tank that only lasted two years! Neither the distributor or Manufacturer are taking accountability and expect for me to pay to get it fixed and or inspected. Customer service is useless and the company is just bad I would not recommend anyone using this company ever. This will be on every social media platform I can think of. Hopefully no one else has to go through this.