Allianz Global Assistance - Ticket Insurance

Mar 26, 2022

Scrballjen-of US

This company is a SCAM! I purchased insurance for concert tickets back in 2019. The event was postponed 2 times and rescheduled 2 times in 2020, and 2021due to the covid-19 worldwide pandemic and state/federal policy changes regularly. Now the concert was rescheduled for 2022, however I am unable to attend now. I called to get my refund. The person I spoke with told me that it was the consumer's job to call them and tell them each time the concert was postponed and changed or else the policy would expire. Now as a consumer dealing with the ever changing world and trying to survive a worldwide pandemic, how was I supposed to know that. Instead they took my money and leave you high and dry. The person I spoke with was also very rude, gave attitude, and had the audacity to laugh at me. She also could not give a correct answer when challenged on statements she made that made no sense. I will NEVER work with this company again. Absolutely HORRENDOUS! STAY AWAY!