Alternative Airlines - Refund

Mar 22, 2022

Romeo Musa-of US

I booked a return ticked on 25 Nov 2021 DXB-HRE. Traveled to Harare but failed to make up the return leg due to covid related flight cancellation. Alternative airlines failed to provide me with a timely alternate travel option and I ended up booking another ticket.

Requested a partial refund on 2 Feb 2022 and until now no action from Alternativeairlines. Made numerous followups for the same.

Alternative airlines customer service leaves a lot to be desired especially from one Gavin Johnson.

Regards

Kudzai M