Alternative Airlines - Cancellation, no refund

Dec 22, 2021

PaulSims54-of Kelso, Australia

Don't use this company. Paid $60 extra to ensure I could get a refund if any changes
occurred. I bought a total of 6 tickets for my family paying an extra $360. Plus the $600 fee for using this company. Total amount I lost was $1705, never to be seen again. I thought I was buying directly through the airline company I chose. When changes in my situation occurred, I was unable to get a refund, or even postpone the flight . I should have read the small print, they really fooled me. Steer clear of Alternative Airlines, they have nothing to do with any airline, just a third party ripping off hard-working people like myself. I don't ever want to travel by plane again after this experience.
Hours after leaving the above comment, I was offered a lousy $170 voucher to remove it. I have contacted both the actual airline Rex Airlines, and Alternative Airlines, they blame each other's policies for my situation. No one wants to take responsibility.