American Home Shield [AHS] - Customer fraud & senior finance abuse

Nov 23, 2021

Shene Commodore — USA

I am writing to request an investigation into American Home Shield Home Owner's insurance. There are numerous complaints from me, as well as your constituents by this company. I have also filed congressional complaints on this matter in both TN and GA.

My mother is 71, permanently disabled, and depends on me as her primary caregiver in my home. Since June 2021, I have been waiting on a request to repair my HVAC unit but am always routed around the call system, then only reaching people overseas who route me back to start the same process with no resolution. I am being told to wait for the parts department to find a part, which AHS now knows in obsolete. In accordance with the contract, they should be replacing my unit. I am concerned the winter months are approaching and their will be no heat operating on the first floor of my home where my mother stays.

There are numerous complaints of the failure of AHS to meet their contractual obligations but continue to take beneficiaries monthly and annual payments. AHS intentionally uses call center software to get uses lost in the system and force them to only speak with call center reps. There is no way to route to a supervisor or file a complaint. I have over 10 calls in the system, 2 within the last week, and was on hold for 45 minutes only to get disconnected. Each time they lie and say the problem will be escalated but that they cannot let me speak with management. No one ever returns my calls.

Could you please conduct a formal review of AHS and their practices. There are numerous online complaints, BBB reviews so clearly there is a problem. AHS is breaching their own contract but still trying to improperly enforce contractual obligations on recipients without providing any services, but taking their money. These are unfair business practices to home owners during COVID that should not be allowed.

Please advise. It is best to reach me on my mobile number at [protected].