Ameristar Casino - Ameristar Kansas

Apr 19, 2022

Nicole Davis Townsel-of US

My husband was placed in a handicap room. When he requested another room they said he could not change. He ask for the manager and the situation got worst. Keisha came out and spoke to him in a harsh and condescending tone. It was horrible. I was on the phone the entire time and could not believe it. I called the hotel and had a similar experience. She basically said he can take it oh leave. I'm not sure why she would represent your brand in this manner, but this person acts as if she owned the chain. She even told me she could give me her manager phone number as if she was unstoppable. I hate I suggested he stay there now. It was a terrible evening.