Bangkok Airways - Flight refund

Mar 16, 2022

jdrunvs2-of Tacolneston, GB

My wife and I are due to fly from Bangkok to Koh Samui on the 20th March. I have received a hospital appointment for a heart procedure on the 4th April therefore we cannot fly. I have tried since 23 Feb to cancel the flight and obtain a refund. Due to the nature of the medical procedure future air travel may not be possible or will be very cost prohibited. They insist on offering a voucher which I cannot use, I have provided copies of the hospital appointment and ticket on at least 4 occasions and have little or no response.