Barons Volkswagen Group - Poor after sales customer services

Nov 17, 2021

Thabo Khuluse — USA

I would like to escalate the following queries to you since I haven't received proper explanation from Barons Durban Bluff branch. Firstly I just want to mentioned that I bought the T Cross on the 15th of January 2021 from Lusanda, Barons VW Durban Bluff. I also escalated to his manager Vusi but still there was no response. The following are the queries I have raised but still up to now there is no feedback

1. I requested him to ensure that I keep the old number plate for polo vivo as we traded it in, as at today I m still waiting for feedback why that was never implemented.
2. Recently I received an invoice for e-tolls for our old polo vivo that we traded-in in January, is it still registered in our name? no feedback has been received
3. Lastly we bought the car on the 15th of January 2021 but the disk shows that it was registered on the 1st of January 2021

My Details are as follows

Thabo Khuluse