Blue Nile - Customer service

Nov 28, 2021

fjbbaltimore — Baltimore, Maryland, USA

Ordered two pink diamonds on 11/15/2021. Shipping date was postponed 3 times with the last being potentially 12/15/2021. Payment was made by wire within 2 hours of purchase. Was told it would take Two Days to speak with a supervisor and "Up to 10 days to get a refund." Note that these 2 stones were already GIA Certed but Blue Nile was dealing with a vendor in NYC. They never followed up with the vendor despite my numerous calls and emails to them. Their Service is Horrible. They sell and get immediate payment without having access to the product!