BoardParadise - Product not received

Nov 21, 2021

credibly maverick — USA

Data of incident: Aug. 29, 2021
Order number: #[protected]
Full description of the incident:
I ordered the following items:

2 × POINT 65 SWEDEN SNAP-TAP BUCKLE
2 × POINT 65 SWEDEN SNAP-TAP RATCHET STRAP

from the website boardparadise.com, but I still have not received the order as of Nov. 21, 2021. I received a USPS tracking number (9400111108435582615893) for the order, which states "Shipping Label Created, USPS Awaiting Item". I have not received any notification from the company about the order.

I contacted boardparadise through messages on their website on multiple occasions (Sep. 19 and Nov. 14) inquiring about the status of my order and they did not respond.

On Nov. 21 I reported the charge as fraud to my bank.