Bournemouth Airport - Disability Special Assistance

Dec 02, 2021

Bournemouth Disability Assist-of Southampton, United Kingdom

Bournemouth Airport- 27th November 2021- Ryanair FR9083 departure 14:25.

My wife is registered disabled with very limited physical mobility. Assistance arranged via Ryanair Airlines.
My wife informed the airline that she would under no circumstances be able to walk up the steps of the plane or walk the length of the plane on boarding.
The Special Assistance team at Bournemouth Airport were informed prior to the arrival of the plane she would be unable to walk the steps or the length of the plane.
The first time my wife and I were aware of ‘alternative arrangements' for her boarding the plane were given at The steps of the plane. Special Assistance Representative informed us that "due to high winds the lift assistance to the plane would not be operated". By informing us at the base of the plane steps meant my wife was placed in an impossible situation. Her levels of fairness, dignity and respect were completely lost as disability assist, Ryanair cabin crew and fellow passengers lay witness to her difficulties, struggles and pain. With metal plates fitted to her feet her Consultant would have been outraged and dismayed.