Calgary Herald - Worst home delivery and customer service from any company

Feb 03, 2022

Herald customer-of Airdrie-Calgary, CA

Repeated poor home delivery service ranging from missing newspapers or wet newspapers from snow and rain instead of being placed in newspaper box. Customer service only provides lip service by providing credit for the one damaged or undelivered newpaper and not resolving anything else with continued bad service. When requesting elevation to higher management for some action or resolution, we never receive any followup. Company management does not seem to case about poor service, not sure if the Calgary Herald is planning on bankruptcy or insolvency in the near term. Perhaps Canadian newspapers are encouraging existing customers to switch to online editions of US newspapers.