CHI St. Luke’s Health - Surgery 2nd Floor The Woodland Chi St Luke's Hospital

Nov 18, 2021

CarolynP1946 — 77356, USA

Good evening, I had foot surgery and was discharged within 1hr after procedure was over after having been under general anesthesia. The hospital did NOT confirm that Encompass Rehab was ready to receive me. So when I was transported to rehab they wouldn't accept me and the hospital wouldn't take me back. I'm a 76 yes old, heart and stroke patient discharged within no where to go but home AND without home health. I've since discovered Encompass made a mistake and failed to properly submit my paperwork for Aetna Medicare to approve and it's Director called an apologized to my Doctor's Office. It is now 8pm nearly 12hrs after release from St Luke's and still no resolution.