City National Bank - ATM shutdown

Dec 06, 2021

Chequila Thompson-of United States

I used an ATM on December 3rd, 2021 at the Edmond, OK branch and while waiting on my money to come out, it shut down on me. The workers assure me that they were taking care of it. I have been the one that has to call and get updates. Honestly I don't think they ever done anything. I didn't get an incident report. Not only that I have a late fee added on to my rent. I should not be responsible for this. My rent is now due asap because of this. I don't have 30-90 days to wait. The lady I spoke with today with customer service was very helpful and nice. I have been banking with this company for years and I hate to find another bank.