City Power - Pathetic service - Call center agent, NOKUTHULA and DINEO

Feb 08, 2022

Tsepang Madela-of US

I called City Power on Sunday logging a call that there is no power to the apartment, for a technician to come through as there is no power from the DB BOX/GREEN BOX outside.

I was told that the system is down by NOKUTHULA, and she took all the info and said she will log a call and sent the ref number.

Waited Sunday and Monday for the ref number or Technician, NOTHING.

Call again this morning spoke to DINEO, she said the systems were down the whole weekend and came back yesterday evening and the person who was supposed to log a call did not, that is what Nokuthula told her.

she logged the call and gave me the reference number, I then requested to speak to the team leader, she asked me to hold and I was on hold for the whole 1 hour 12 minutes, then she DROPPED THE CALL.

I HAVE A SCREENSHOT OF THE CALL DURATION.

Service is pathetic, and don't care about customer service and feedback.

I WOULD LIKE YOU MANAGEMENT TO INVESTIGATE AND DEAL WITH DENEO and NOKUTHULA accordingly!