Colonial Marble & Granite - Failure to perform per contract

Mar 21, 2022

RJ Katz-of US

Remember what John Ruskin wrote:

There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who consider price only are this man's lawful prey.

Don’t fail to bypass Colonial Marble and Granite which, from my experience, is the worst fabricator I have ever dealt with. On February 25, I entered a contract to install new tops on my kitchen counters and center Island. They promised to complete the installation on March 10, 2022. On the day of the installation the materials I had ordered were improperly fabricated. The full bullnosed edge I had ordered was an eased edge, so I rejected the product. While the work men were waiting, I called Colonial five times but was sent to voice mail each time. In frustration I threw the workmen out. When I finally got through to Colonial and spoke to the General Manager who transferred me to Wendy in customer service. She assured me that the edges would conform to the contract when the installers returned on 3/15/2022.

When the installers arrived the edges of the tops were still not right, but my wife and I decided to accept them anyway despite the errors. Some of the backsplashes that we naively assumed would accompany our order were missing and one cabinet top was completely wrong. The installers completed what they could and then left without installing the required back splashes.

I wrote them regarding the remaining problems on 3/18/2022 but have yet to get an acknowledgement. I also called them using the sales line on 3/21/2022 and voiced my concerns as well. They were given an ultimatum to complete the work by the 25th or they would be fired.

It is apparent that Colonial Mable and Granite takes special care in ignoring their clientele. In the same way, the general public should avoid this awful and shameless organization that is clearly disinterested in performing reliable services.