Doctolib - There was an appointment via Doctolib, the doctor declined us, but I have no opportunity to report it at Doctolib

May 18, 2022

Elena Asmarian-of US

I organized an appointment at the Berlin Eye Clinic, Walter-Benjamin-Platz 8

10629 Berlin, Herr Dr. med. Bilal Chamat. We appeared at the doctor at the date and time, the woman at the reception was very rude and denied a visit without any reasoning, but the next day Doctolib sent the notification that I missed the appointment, which is not true, there is no possibility to reject the missing appointment and to complain about the doctor.

Very bad service, no basic features that would allow the patient to protect his/her rights.