DoYouSpain Internet Holidays - Overcharged and no attempt to repsond to my complaints

Feb 08, 2022

Stuart Kirk-of US

I hired a car through Doyouspain in October 2021 from Alicante Airport. When we arrived at the Firefly desk they would not release the car without charging me a further E155 for the fuel policy. We have never been refunded this amount despite returning the car full.

I have tried numerous tomes to speak to doyouspain but we never get further than the hold music in a queue. I have sent three complaint emails now, received an acknowledgement that they will be in touch but never had a further response.

Booking ref was DYS-[protected]