Express - Worst customer experience and store salesperson discriminating with color.

May 14, 2022

Ramanna HR-of US

Worst customer experience and store salesperson discriminating with color.

I went to Express store in Tanager Outlets Columbus, 400 S Wilson Rd, Sunbury, OH 43074

on Saturday, 5/14/22 around 7:45pm.

With my brother I was looking the shirt size and fitting at Express store. The salesman – Jordan came to us and informed as we are in store from long time and not buying anything, so we need vacate the store as other customers are not feeling comfortable, we are being in store. We were literally in store for 30 minutes. He did not even allow us to purchase the items which we have selected. It was seriously great insult and discriminated by salesperson to customer. I am computer engineer and worked with several VP and directors in Express previously directly and I’ve been shopping at Express from 12 years.

The salesperson do not even know how to talk to customers. I am totally disappointed with the service today with the Express. I never buy and stepin to Express anymore. For the same price range there are several brands who have better quality then Express.

Teach your sales reps about your employee not to discriminate the customers with skin color

not a thief and not to stereotype. I plan on calling Corporate to escalate regarding the same

I had great respect with the Express. But is false hope