FrontPoint Security Solutions - Unable to Cancel/Continuing Illegal Charges

Mar 15, 2022

dadams7551-of Alexandria, US

Do not open an account with Frontpoint. Their devices are significantly over-priced. I currently have a month-to-month account with Frontpoint and have been trying to cancel my Service for over a month now. Frontpoint only allows you to cancel by calling a specific phone number. There is no online cancellation (I even tried via chat). You also cannot e-mail them to cancel (they simply never respond). When you call the number to cancel, you then wait on hold for hours listening to a pre-recorded message that eventually drives you insane. Nobody ever answers. You used to be able to leave a number requesting a call back, but now the system says that a call back is not available because the "current wait time exceeds Frontpoint's hours of operation." I have called twice now at 2pm and they are open until 8pm, so you are talking about a 6 hour hold time. There are complaints everywhere about this online and it has apparently been going on for months.