- phatmoto fat tire bike 79cc

Dec 21, 2021

Customer BA-of Arlington, Texas, United States

Purchased new, have a safety issue with the rear brake. It is too close to the frame and can not be adjusted. Called tried to explain the problem and the guy from phatmoto just kept interrupting me and started a "scripted" like response. He would not even listen to me about the problem.
I have emailed 3 times with my warranty work complaint, have not had a reply.
My next move will be to file a complaint with California State AG office, Consumer Affairs office and since it is a motorized bike the NTSB along with filing a breach of contract/fraud lawsuit.
Under California consumer law the warranty keeps getting extended for lack of response/work on warranty repair.