Hacienda Encantada Resort & Residences - Ownership

Apr 20, 2022

WI77-of OCONOMOWOC, US

We bought into this vacation ownership, seemed ok that year then every year after that it just went down hill the lights and air conditioning units didn’t work. They would move you to rooms with similar issues that others have already been moved out of. We paid the upgrade to get away from those issues in the residence villas. The villa itself was good the first year but the pool was still under construction. We accepted that and used other pools on the property. But now after five years the villas outdoor pool facilities still doesn’t operate correctly the hot tub is not hot at all. The villa fills with mosquitoes every night. We are done waisting our vacation time on these issues. They moved us also to a room now where the pools work but the jackhammering from the construction a 100ft away and traffic noise from the road is insane.

Never been a true vacation.

So how do you sell back or deed back?