Holland America Line - Payment not creditedMay 16, 2022
nbfitz-of La Paz, MX
I paid for an Alaska cruise in January, 2020, in full in the amount of
7670.64 for my husband and I. The booking # was CDHWDQ.
This cruise was cancelled due to Covid. I was offered a FCC at 125%
of my payment, so I re-booked for 2021. This booking # was CVXWSJ.
This cruise was also cancelled, so I re-booked in May for July, 2022. The
new booking # is XRCQGL.
In June 2020 my husband was diagnosed with Alzheimers. I was hopeful
he would be well enough to travel, but this is not the case. I called Customer
Relations to let them know he would not be going, but my sister Janet L. Massa would be going instead. They did not indicate this would be a problem, except that I would lose the shipboard credits.
I received a new invoice in the amount of $4,392.50. The original $3835.32 that was my husband's half of the original payment had been removed.
In the letter I received regarding the cancellation in 2020 stated that if one was unable to use the FCC, that any money paid in full would be refunded.
I do not want a refund. I just want the $3835.32 I paid credited back to my
account, leaving a balance of $557.18 which I would be happy to pay.
Customer Relations has told me in so many words that my money is