International Travel Network (ITN) - ASAP Tickets

Apr 13, 2022

AlyGrace-of Pflugerville, US

Please help me get my refund from ASAP tickets. Our flight was canceled and they gave me alternative options that didn't work for me. At the end I asked for a refund, however they are still giving me the run around and won't give me my money back and now asking me to pay more. Our flight is April 27, 2022 per their policy Reservations must be canceled at least 24 hours prior to scheduled departure in order to be eligible for a refund of refundable tickets. We canceled our flights prior to the scheduled date and gave plenty of notice. That's why I am eligible for a refund and don't understand why they are giving me the run around. I also purchased the Travel insurance so that my trip is protected for situation like this.

The total amount of our ticket is $3,483. We already booked with someone else and need this money back as soon as possible as we used our wedding money.