IQ Option - Thy do not send my balance after I canceled

Mar 01, 2022

Wilson Amarante-of US

02/15/2022, 5:59:38 PM Deposit BRL 500.00 Completed

02/21/2022, 11:59:25 AM Withdrawal BRL 243.84 Canceled

I have been waiting since 02/21 for my refund of R$ 243.84 after I canceled my subscription

I tried to use their chat but it was unsuccessful

I tried to contact them by phone, but they say that they are so busy and will call me back

Please, Iq option send me back what is right