JennAir Appliances - Jenn Air

Mar 07, 2022

Harold Rowland-of US

I purchased a JENN AR Refrigerator Model JFX2897DRP02

Serial #K82703498 in 2018. This was actually a replacement refrigerator for the one I purchased in 2017. On December 13, 2021, Capital City Appliance repair came to fix it because the icemaker and refrigerator stopped working. The part has been on backorder. On February 11, 2022, I called JENN AIR for assistance. I asked how long do I have to be without a refrigerator before they come to a resolution. I was told 21 days. I called March 7, 2022 and I was told they still haven't found the part. Three months without a refrigerator that's less than 5 years old is ridicules. When my first refrigerator went out it took only a month before I was issued a 200.00 check and a new refrigerator. JENN AIR had the audacity to offer my 50.00 for my troubles and to wait another week to call them back. When I explained what happened with my prior refrigerator they offered me 100.00. WHAT HAPPENED TO THE JENN AIR BRAND?