Jimmy Choo - Faulty bag

Dec 17, 2021

Anne Friel-of Glasgow, United States

I bought a Jimmy Ellipse clutch bag costing £595 with matching shoes on 18 March 2018. I have used both items 4 times. I took bag out last weekend and found that one half is faded and the other side is patchy. I took bag back to Cruise, Ingram Street, Glasgow, today. The manager said that give the 'age' of the bag, there was nothing he could do!! I would have thought that given the price of the bag and the fact that it had only been used 4 times, that it should still be in as good condition as the shoes. I have had a Louis Vuitton bag which I have used almost every day for the last 12 years and it is in excellent condition.