J.Keats / Keats & Castle - Took my money and didn’t send my product

Nov 30, 2021

George Mauries — USA

Placed a order and they charged my card product was in stock. Have not received anything and called twice and asked for help on there site. Talked the first time and they found my order and sent me a tracking number product said delivered to California. Well they live in Colorado. Called back and they now tell me they can't find my order number or even my information In there system. I told the girl on the phone I can send you all the emails that they have sent my original order confirmation, the trouble ticket with the tracking # and she would not let me. They boast 100% customer satisfaction what a joke place is a rip off and I will be reporting them and disputed the charge on my PayPal and credit card account. Buyer beware.