Kane's Furniture - Poor warranty support

Nov 19, 2021

BigredLDW — Clearwater, USA

Purchased a sectional, 7 pieces, two motorized recliners, 6 years ago. Came with a warranty. All pieces look and feel brand new, except one. You cannot lay on that side due to it being 2" shorter than the others. Called to have it looked at under the warranty and received a call that it is not covered. Sinking they say is due to that seat is sat in more, well there are more than one person in this family and we all don't sit on that piece at the same time. Plus there is a massasge chair that my husband sits in the most when he is home from work. Kanes furniture talks as good talk, but performance and support after the sale is extremely poor. I would recommend shopping elsewhere!