Long Tall Sally - Size Guide is incorrect and does not match - returns not free or granted

Nov 18, 2021

sk361 — Auburn, USA

I have been a loyal long tall sally customer for over 10 years. Being a tall woman, I have been very pleased previously with their items.

Then they were bought out by Yours Clothing. And this is where all the issues begin.

Returns are not free - you must pay to return items, despite the sizing guide being inaccurate. I measured myself per their size guide and the items I got are 3 to 4x larger than my size.

Customer service does not respond and just keeps sending me the same non-paid shipping label.