LuLu International Exchange - Services

Dec 20, 2021

Moamin Wahbi-of United States

Hi LCS Team,
I went to Lulu exchange (International city) branch to receive money was sent to me from Oman, The Taller ask me, Do you have Lulu member card? I replied: No this first time to come here and I will apply for the card next time.
Then he said not allowed to received the money if you don't have Lulu member card, as he said should have the card to receive the money, and the Fees 10 Dirham.
I dealt with several exchange in the UAE for sending or receiving money, this card it's optional not mandatory, So why they asked me that? and why they not gave me receipt for this card process?!! Please can you explain?!