Marks and Spencer - mothers day flowers died within 2 days and one parcel arrived 3 days after mothers day

Apr 02, 2022

Amy Lindsay-of selby, GB

My daughter ordered 3 different boxes of flowers with other items for Mothers Day. Order number [protected], The first and second boxes arrived on Friday 25th March. In the first box was an orchid. This was lovely but 5 of the flowers had dropped off in the box which was disappointing. The second box contained daffodils, narcissi and a bottle of champagne. The daffodils were fine but the narcissi were fully open and by Sunday (Mothers Day), they were almost dead. See photo. Then the third box which contained a basket of plants and chocolates were fine but they DIDN'T ARRIVE until the Wednesday after Mothers Day. As the boxes were all ordered at exactly the same time then they should have arrived on the same day. It was agood job that I had the other boxes arrived in time otherwise I wouldn't have had a Mothers Day present. Not a very good outcome for a firm like yours. I expected better.

Sorry but I've tried to upload my photo but it wont work