Massachusetts General Hospital - Gross over billing and inability to code and submit claims properly

May 14, 2022

Kristina S-of US

Billing department employees are rude and unprofessional . They are utterly lacking the ability to code and submit medical claims properly causing patients an extreme amount of stress and distrust. Anthem has contacted the department multiple times regarding claims that have been submitted incorrectly and they refuse to fix the problem. You cannot speak with anyone directly and when you do, they just pass the buck and transfer you to another person, and then another.. This is a chronic problem and should be reported to the State . We have contacted an attorney.