MUFG Union Bank - Credit card payment

Feb 09, 2022

andrew wong-of US

My name is Wai Wong. I would like to lodge a complaint regarding the service of your credit card center and the branch in Rancho Bernardo. I made a full payment ($1047.39) to my credit card account on 1 Feb 2022 by chase cheque. Upto this moment (9 Feb),I check my credit card account that this payment is still not settled. I called your credit card center on 2/5/2022 and was informed that they did not receive any cheque payment from the branch in Rancho Bernardo. Your staff asked to contact the branch again and they had nothing to do. I then called Union Bank in Rancho Bernardo regarding the payment. Your staff,Stephen Man told me that they did send my cheque to credit card center. They had also nothing to do. What happen to your bank now? Who is responsible for this case? There are two possibility of my cheque status!The first one is that your bank has lost my cheque and the second possibility is the low performance efficiency. It is not reasonable to settle my cheque payment more than 8 days. Another problem is your staff attitude towards my complaint. I spent over 2 thousand dollars in your credit card for the past 40 days. I now consider to close all your bank accounts including credit card account. My credit card number is [protected]

My phone no is [protected]