MyPillow - Poor Customer Service for Returns

Nov 30, 2021

KDStaley — Indianapolis, USA

My husband ordered a pair of My Slippers from MyPillow. Unfortunately, they are too big and I am trying to return them. There is not even a mention about how to return items when I log into our MyPillow account. I checked the packing slip to learn that I must call customer service to get an RMA before returning the slippers. The automated message I received said to anticipate a hold time of 1 hour and 40 minutes. As of now, I have been on hold for 2 hours and 1 minute, all the while listening to the Elvis version of "Amazing Grace." Amazing Grace is a fine hymn. Listening to it on a repeating loop for over 2 hours, however, is maddening. Spare yourself the grief and don't order from MyPillow if there is any chance you'll need to return it. Worst customer service I've EVER experienced.