Natuzzi - Poor design and wear of three piece suite

Nov 17, 2021

MRS S Mann — USA

Suite was delivered Jan 2021 chose a different fabric to the one in showroom not realizing it would look totally different arms not smooth and look like they have had years of use back and seats starting to sag.
Have been in touch with company who did send someone out to put more stuffing into back and seats which was ok for few weeks but now begining to sag again was told I was not plumping them up enough.Think I should have been told the design I chose would look so different.Already been told as it is not a manufacturing fault they will not be doing anything about it.I just think people should be aware about buying without actually seeing product.