Niles Sales And Service - SERVICE if you can call it that.

Mar 07, 2022

Michael Marston-of US

This is the worst dealership I have ever encountered. The service advisor, Gabby, has a terrible attitude. The first time I took a vehicle to them, was a 2019 1500 less than 4k miles. the 4x4 sticker was coming off, he acted like I was being picky and taking up his time wanting the sticker replaced. it was a $40k truck. Fast forward to September this year. I have a 2017 Camero the HUD went out, I was left hanging for a part on order for months, he never called me with any updates, I always had to call him. A month ago, the transmission was going out, 12k miles on the car. I went to the dealership and talked to Gabby(face2face) he setup an appointment for about 3+ weeks later and said he would fix the transmission and HUD. Gabby also said he would need the car a couple of days. I was ok with that. I was out of town, so my wife had to drop the car off. She rented a car on that Sunday and called the dealership on Monday to make sure she only needed it the 2 days she had it rented for. At that point Gabby informed her that he would need it over a week and that he knew nothing about the transmission. My wife got upset with him and asked to speak to the manager. He was of no use, and at some point, in the conversation he told her that they refused to work on her car. I called and reported this to Chevrolet there is an open ticket now. Bottom line, the Chevrolet help line, told me they can't make them work on the car and that I would have to take it to Miami to get it repaired.

I SOLD the car this weekend, I WILL NEVER BUY A CHEVY PRODUCT AGAIN BECAUSE OF NILES CRAP SERVICE. I PURCHASED A FORD BECAUSE THE FORD DEALER HAS ALWAYS TREATED ME RIGHT.

NILES CAN PISS OFF. I will talk crap about Chevrolet and niles until the day i die. Do not buy anything from them.

Damn shame as they are the only chevy dealer in town.