NSI Protection Plus - Thermador RefrigeratorMar 10, 2022
opaleski-of Marion, US
Going on three compressors being changed out and still does not work. Do not waste your money on this warranty company. Don't walk--run away.
Date Claim number Correspondence
10/26/2019 Goldman Appliance service call ‐ need a new compressor
10/21/2020 [protected] MD Appliance service call ‐ need new compressor
Called NSI to find out when approval will be made ‐ spoke to
11/19/2020 [protected] Called MD Appliance ‐ no answer from NSI about claim
Called NSI ‐ spoke with Ariana ‐ why no answer yet on claim
Called MD Appliance ‐ spoke to Rachelle told me to contact
Thermador ‐ also email correspondence with Rachelle ‐ MD
Appliance ‐ waiting for parts from Thermador ‐ Compressor
and Dryer filter
[protected] ‐ Thermador
email correspondence with Rachelle ‐ MD Appliance Still
waiting for update from Thermador
2/9/2021 [protected] Called MD Appliance ‐ scheduled repair
3/13/2021 [protected] MD Appliance Repair ‐ replaced Compressor and Dryer Filter
12/27/[protected] Called NSI Protection filed claim scheduled for 12/29/21
Received call from Ray's appliance rescheduled rapair for
Repairman showed up ‐ informed him compressor had been
replaced twice before ‐ found refrigerator unrepairable.
Received emails from Tier 1 telling me that they want to
replace compressor again ‐ informed them that it had already
been replaced twice before ‐ they claim they don't have any
record of it ever being replaced
Once again I am reaching out to find out what the delay is in repairing my refrigerator (CLAIM # 7563020). Last correspondence from you was January 6, 2022. PLEASE ADVISE WHAT THE HOLD UP IS AND WHY YOU HAVE NOT RESPONDED TO MY LAST TWO EMAILS (JANUARY 7, 2022 AND JANUARY 14, 2022). Ghosting me will not make me go away!
16070 SE 115th Ave
Weirsdale, FL 32195
On Fri, Jan 14, 2022 at 11:21 AM Carol Anne wrote:
I just spoke to Ray Appliance to find out when they were going to repair the sealed system - they say they haven't heard back from you to schedule the repair - PLEASE ADVISE IMMEDIATELY WHAT THE HOLD UP IS. There is absolutely no reason for there to be a delay unless you intend to refund the money I paid for this unit.
If need be I will contact an attorney - I'm tired of all your delays - this is the same garbage you pulled with the last repair!
On Wed, Jan 5, 2022 at 10:41 AM Tier1 wrote:
S/C indicating unit needing sealed system repair. We do not have any documentation that this repair has ever been done. Please allow Ray Appliance to attempt to repair the unit. We will not consider other options until they have attempted repairs.