PC Financial / President's Choice Financial Mastercard - Witholding Customer Funds from Bill Payment gone Awry

Nov 25, 2021

Lumpy7595 — Aylmer, Canada

September 26, 2021 bill payment of $147.25 to Eastlink Acct. on the pull down selection. It was in turn the wrong account but did not show Eastlink Cable as a choice at that time. Eastlink has confirmed that since there was only a 10 digit acct. number entered it would automatically stay with PC Financial. PC has charged me $24. fee for this and has taken this out November 1, 2021. Saying it should take 7 to 14 days. I have spent over 20 hours on the phone regarding this matter talking to account specialists and customer service reps and asked for a call from a supervisor and never had a return call. Thus I am asking for return of the $24. fee charge and the $147.25 for the Eastlink Bill return.