Roseville Health & Wellness Center - Ttraining Package

May 04, 2022

Karoline Ebrahimoff-of Lincoln CA, US

On March 9, 2022, at 2:30 pm, I met with Lisa Robinson, General Manager of Roseville Health & Wellness Center to discuss my options to choose a personal trainer to achieve my goals for better physical wellness. I explained to her that I did not want a full membership at the time. At first she was very aggressive about the important of having a full membership; however, I was only prepare to sign up for few sessions with a personal trainer at the time. Lisa stated to reserve a spot with PT I had to pay first and then she would schedule an appointment which I paid amount of $96.00 (was charged to my credit card) to meet with the trainer. This was basically a la carte of general membership.

On March 16 ,2022, at 12:00 pm, I met with Personal Trainer Heather Crivellone. She and I went over "Client Information Questionnaire" form that I had completed on March 9, 2022. We went over some of my medical history, lifestyle, exercise and nutrition related questions, and finally my goals for her (Heather) to determine my current fitness levels and to plan an exercise routines for me. We agreed on 2 sessions per week because Heather only had noon to 1 pm appointments available. After our appointment I went to the front desk and from the Fitness Menu, I purchase 10 session package training for amount of $785.00 (was charged to my credit card).

On March 21, 2022, at 1:00 pm, I had my first training session with Heather Crivellone. On April 11, 2022, we had an appointment at noon in which in early hours of the morning I sent her a text that I was not able to attend our session that day because I could not sleep due to having a lot of pain. Our next appointment was on April 18, 2022, I asked Heather when should we schedule an make up session. Heather stated," We will work it out." I brought it up again on April 25, 2022, and she stated;" We will manage it."

I could not understand why she was keep pushing the matter for later day. I wanted to make sure that she had an opening for the week of May 1st, since I was having other appointments that week. On April 26, 2022, I called and spoke to Owen in front desk. I asked to speak to Lisa Robinson and he stated that she was not available and if I like to leave her a message in which I did. I explained to him that I wanted to re-schedule one session and was hoping that Lisa can help since she is a manager. He stated that he will have her to contacted me or other staff who is able to reschedule appointments. I never received a call back from Lisa or anyone else.

On April 27, 2022, at the end of our last session I asked Heather when should we re-schedule make up session. She stated that we have completed our sessions and there is not more session left. I was taken back by her reply and I did not agree with her explanation. Then, I spend a few minutes explaining 3 times to her that I had purchased a package of 10 session, and I had one session left from April 11, 2022, in which I called in sick. Then, she stated that we had to talk to Lisa since she is a manager and a bookkeeper.

Once again, Lisa Robinson was not available. They assured me that she will call me to straight out this matter and I told them that she wasn't going to call me based on my experience with her. As of today, May 4, 2022, I have not received a call from Lisa Robinson to re-schedule one last session or to apologize.