Sentry Management - Sentry Magement is collecting my monthly dues but crediting the wrong account.

May 10, 2022

Lisa M Mirto-of St. Petersburg, US

I have my yearly and monthly HOA dues automatically taken out of my checking account and paid directly to your accounts. However, every time you change your accounts the monthly and annuals dues get combined and credited to the annual dues account. Therefore, It now shows that I am overpaid on my annual fees and owe 900.00 on my monthly dues. Then states, if not paid you will sue me and put a lien against my townhome. Well maybe someone should sue you because when you change payment companies the payments get messed up.

This is the second time this has happen to me.

About a week ago, I wrote an email to Dee Dee at St Petersburg office, and asked her how do I take care of the issue, she said no problem she would take care of it but never did. I made three calls to all the different companies click pay, sentry, Dee Dee and it did not get fixed. Dee Dee is now saying she would have Bau take care of it.