Shuttle Direct / Viajes Alameda - The bus did not come . Nobody answers on the emergency phone number.Aa

Nov 28, 2021

Deliana123 — Calle Poseidon 6, Spain

The bus did not come at Corona del Mar as you wrote to me email .I was 10 minutes earlier before the time of the pick up 7 am.I tried to call the emergency answer after 30 min many times There was no answer There was also no answer at 10 am.The first time the phone was answered was around 11 30 where your representative told me it was a mistake at your end where you sent me wrong pick up point.It was another hotel.He appoligized
As a result of this I was waiting in front of Corona del Mar until 8 am and missed my flight.I got help from the reception of the hotel to call you many times but they could not connect either
I have to stay 2 more days in Spain now and buy new ticket from Valencia instead of Alicante.
It is weird that your driver never called my number even to ask why I was not picked up . Very bad service .
I expect you to refund me following expences
2 extra days at a hotel 60e
Transport to Valencia from Benidorm 29e
New flight 55 e
Voucher price 15 e
Transport to Valencia airport from the hotel 7 e
I have used the cheapest options

The reference number of the booking is
My name is Deliana Bruvik
I am Spanish residents but live in Malaga province
I expect a solution and refund as soon as possible of 166e .I can send the receipts on request .