SpaBerry - SpaBerry Hot tub

Dec 29, 2021

Terrible Experience 2021-of Airdrie, Canada

We bought & paid (in FULL) for a SpaBerry Hot tub December 2020. Was told it would be 12-14 weeks for delivery. So I reached out @ the 14 week mark. Was told due to Covid, there would be delays. Every time I reached out, for the next few months it was the same response. We were understanding @ the time. We were told in August it would be delivered "soon" & have been getting the run around ever since. They blamed the floods in BC, then Covid again. Never once have I had an actual explanation of what is taking so long. Never once have they reached out to me first. I have requested a refund & was told "no". I spoke with another lady who I saw online who requested & received a refund. Will be hounding them daily until I get one too. Don't give up, stay on them. Absolute worst customer service I've ever had. They should at least refund you until you receive the product. It's been an entire YEAR & we still have nothing to show for it & are out the money.