SriLankan Airlines - Bad customer service

Apr 04, 2022

James Chackok-of US

On 4th April 2022around 1.30 pm I was waiting for checkin I can see many people check in area without face mask including just in front me who checked in. While they are checking the guy who incharge of this desk his name Amal come and ask me to wear mask. He was ver very rude and I was surprised because he was dealing with people without masks. And after when I am waiting for boarding this gentleman come and ask me to wear mask. I told him this is the second time you are insulting ver rudely. I am a frequent flier with Srilankan airways. This is the first time I have very bad experiences.


James Chacko.