Starling Bank - I been told cheque will be issued but nothing

Nov 29, 2021

Ovidijus margelis — Cambridge, United Kingdom

Hello.
My student finance money 3k went to starling account.
After i while account has been closed and then bank said we will issue cheque for you.
I been told will arrive in next 14 day
Then i been told will arrive in next additional 14 days.
Then i been told no cheque has been issued
Then i been told will arrive in next days.
Passed 45 days still nothing
When i ask what was the reason why still hasn't been issued, they can't explain.
Can you please help me.
I need to pay for rent and food.