Sunrise Senior Living - RentNov 29, 2021
Lois Winters — USA
I have been a long time resident of Sunrise of Madison, NJ and this past September the payment center failed to withdraw my rent from auto-pay. I learned this accidentally, when I checked my balance at the bank and found I had too much money over a week later. I immediately directed my bank to issue and e-check for the amount due, but it wasn't issued for another 10 days. I notified the payment center of this issue and they responded that it was fine. When the Oct. payment came due, there was not enough money in my account for the auto-pay. Again, I asked the bank to issue and e-check and found that the payment center had not applied my last payment to my account which explained the deficit in my account. I cancelled auto-pay and have been using e-check each month. Payment center has not applied the payments and I have been accruing late fees unbeknownst to me, until today.