Supersonic - Fibre package

Dec 23, 2021

Carla Adrian-of Cape Town, Western Cape, South Africa

I had a fibre package installed in February this year for the amount of R394 per month which I am still using, what worries me 2 months later I created a online account on their site and was amazed at an amount showing R2400 outstanding, I called the call centre and explained a lady told me not to worry as this is a error as I'm a vuma tell client using the supersonic service, I checked again 2 months alter the amount was now more, I called a million times asking for a letter stating it is indeed a error I'm still awaiting this letter and the amount is now over R7000 I am paying the R394 per month though, I'm just scared if I need to cancel they will tell me to pay this amount that I don't know what it's for before I can cancel, this is tiring and seems cannot be resolved no matter how much I tried.