SurePayroll - Difficult to Cancel

Feb 25, 2022

Maurice Gunderson-of Independence, Oregon, GB

We used Surepayroll for several years for our household helpers. It worked fine. Taxes were filed and paid properly.

However, we sold the house and moved away. It took almost two years to cancel our account and stop being charged the monthly fee. Our account was “locked” when we moved, apparently because our computer address changed. Their customer service line simply doesn’t answer the phone. Finally I got one of their sales agents on the phone, and she was successful in getting the account cancelled.