Taxicode International - Failure to fullfil booking of mini bus

Mar 14, 2022

Tom o Grady-of Lismore, IE

I made a booking and paid 241.50 sterling with taxicode booking ref MB727B2F14967. The trip was from Park Plaza Hotel Westminster to rugby match on the 12th March 2022 at 1.30pm collection and return journey to hotel at 8.30pm collection. The evening of the 11th March, I received an email stating that the booking was cancelled. No explanation and I was unable to secure alternative transport. The passengers were all elderly and restricted from walking any long distance. It really is totally unacceptable. I await a refund and some form explanation.